Yes! We hope you love your KRASNOVA piece, but if it’s not quite what you expected — no worries! Just drop us a message within 3 days of receiving your order and we’ll help you with a return.

● You can return your item within 14 days of delivery. It must be unworn, unwashed, and in its original condition, with all tags and packaging intact.

● Please note: KRASNOVA clothing is designed for personal wear, not for rental or short-term use. We’re unable to accept returns if the item has been worn or if the security tag has been removed.

● Return shipping costs are the buyer’s responsibility, and original shipping fees are non-refundable — they’ll be deducted from your refund.

How to submit a return request

1. Go to https://account.krasnova.store
2. Log in to your account:
3. In the "Email" field, enter your email address, and then click "Continue".
4. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
5. Go back to the online store, and then enter a six-digit verification code.
6. Click the order that you want to submit the return for.
7. If your order has more than one item, then select the items that you want to return.
8. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@krasnova.store.

For more information, please see our Returns Policy.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Each product page has an individual size chart with measurements for each size of a particular product. If you still have questions about choosing the right size, please contact us via chat or at info@krasnova.store.

Yes, you can track your order online. Once your order has shipped, you will receive an email with the name of the carrier and a tracking number. You can use this information to check the status of your order on the carrier’s website. If you have any questions or concerns about your order, please contact our customer service team at info@krasnova.store. We are happy to assist you.

We accept MasterCard, Visa, Visa Electron, American Express, PayPal, Shop Pay and Apple Pay.

KRASNOVA ships from the Czech Republic worldwide to the following countries:

• United Stated
• Canada
• Australia
• Europe
• International

For more information, please see our shipping policy